Powering Local Food

Bucky Box - powering local food

The Bucky Box team are committed to using our energy on the most important challenge of our lifetimes.

 

 

There’s no shortage of projects, initiatives and causes where you could focus your energy these days – everywhere you look there’s industrial age systems and institutions which are crumbling.

 

In the 20th century we saw a huge focus on food production as a key to food utopia for all. With a growing population (4.4 billion to 6.1 billion between 1980-2000), some would say that was rather wise. Whilst we’ve boomed to 7 billion people and are forecast to hit 9-10 billion by 2020, we have to ask – at what cost has that focus on production had?

 

The existing food distribution infrastructure is incompatible with what we now know about the ecological and societal limits of agriculture – it’s time to roll up our sleeves and do something about it – that’s why we’re committed to powering the future of food.

 

We see food distribution as an acupuncture point in the food system – use the needle correctly and it can release a build up of pressure. Bucky Box is that needle – it’s a tool for entrepreneurs, community activators, and ethical businesses who are creating a better food system through local food enterprise.

 

We see building software for local food distributors to crush the admin burden as incredibly important – with only a small amount of talking to people running direct-to-customer delivery businesses, you’ll soon start hearing horror stories about hacked together IT systems and death-by-spreadsheet. Taking a hammer to this glass ceiling for local food enterprise is our aim.

 

Bucky Box - Powering Local Food

 

How does Bucky Box help with all this?

 

Sell Your Food

Customise and launch your online store in minutes and never drop a sale. An online store that syncs directly with your admin dashboard so you don’t have to manually pull in all those pesky email order notifications from your shopping cart. Our online store is designed from the ground-up for food businesses to engage their customers.

Bucky Box - Online Store Shopping Cart - Local Food Software

 

Manage Customers

Take the pain out of customer management with our admin console. Get a customer snapshot any time with profiles, account balances and order statuses. Nurture loyal customers with newsletters and direct email straight from your database. Be open 24/7 – customers can manage their own orders online, whatever time of the day.

Bucky Box - Easy Customer Contact and Management for Vege Box Schemes CSA and Local Food enterprises

 

Fulfill Orders

Instantly know what needs to go where, and when. Take the heavy lifting out of packing day admin with one click reports. A drag & drop interface makes delivery route planning easy.

Packing and Delivery reporting for Local Food delivery businesses

 

Easy Payments
Save time and stop trying to manually match accounts with our bulk payment reconciliation of bank transactions, cash & cheques. Ensure account balances are up to date, and your customers are happy.

Bulk Payment Reconciliation for Food Delivery Businesses

 

Interested to hear more and get to work?

[button link=”http://www.buckybox.com” target=”_blank” color=”green” shape=”rounded” size=”large” align=”center”]Sign up for a demo[/button]

 

 

Ask Bucky Box…

Webinar Series - Software for Local Food

Hi folks,

 

We know that you may have heard about how software can help your local food enterprise, but you’re still likely to have some questions / doubts / ideas about what it can do for your local food service.

 

We’re putting together a webinar series to field some of those questions – they’ll be a series of small group webinars to maximise the amount of questions and feedback you’re able to get – likely 5 or 6 people on the call at a time. We’re grouping them into three distinct batches:

 

  • “Convince Me” – people / enterprises who are interested but have too many questions to spend the time learning a new system. You probably want to see the solution and ask questions before diving in.
  • “Lets Roll” – people / enterprises who have signed up for Bucky Box, but need a few questions answered to help them get set up. Whether it’s the language used, or how bits interact, you just need a little help to get started.
  • “Leadership Material” – people / enterprises who are getting into the stride of things with Bucky Box, but would like some hints and tips to get the most out of things. You don’t know, what you don’t know, right?

 

So, to that end, please drop us your details here – we’ll be in touch soon!

 

Tips for Local Food #4 : Leveraging Free & Low Cost Tools

As part of our series on Top Tips for Local Food Distribution, we’re diving a little deeper into each of the 5 tips we gave. This week is ‘Leveraging Free & Low Cost Tools. You can also read our guide to Social technology, Funding, or Giants!

More Tips for Local Food from Bucky Box - Leveraging Free & low Cost Tools

 

Have you ever tried to run a local food business armed only with a telephone, Microsoft Excel and email?

 

Many people around the world are still forging on down this path, but there’s a revolution happening around the internet which can make things easier, create more time to do the things that matter, and free you up from painful admin.

 

Core components of local food distribution mainly involve Ordering, Customer Accounts, Communications, Packing & Delivery Logistics, and Payment Reconciliation, so lets take a look at what’s out there that can help you do these things, better.

 

Ordering

It’s time to take your customer’s orders for the week! How do they make orders at the moment? Phone? Email? Facebook?

 

Well a shopping cart can be a good way to handle online ecommerce transactions, and there’s heaps of options. Of course, generally you will need to already have a website (which you could build through services like WordPress [free]), which you can then use a plugin for – just search WordPress Ecommerce, and you’ll find many options!  Or you can use a specialised ecommerce service like Shopify (paid service), which provides themes and payment options.  Most of these options will cost either a) ongoing hosting fee, b) upfront cost, or c) % on every transaction and/or monthly service fee.

 

You’d generally be able to expect an email when orders are made, or a spreadsheet of orders at the end of the day.  Some of these options are quite flexible to create a catalogue of products so for example, you may offer a Standard Vege Box, plus a list of extras – you should be able to do this, but most of the shopping carts are created for a ‘stock list’ of say 20 or 30 products which do not change regularly.

 

Customer Accounts

Managing your database of customers needs to be carefully done to ensure you don’t drop the ball!  Some people will be regular customers, some will be ‘inactive customers’, and some will be ‘potential customers’ who have expressed interest but not ordered yet.  You’ll likely have different tasks for each of these, so you’ll likely need a to-do list of actions too.

 

You might run a spreadsheet with all these names, contact details & orders against these people, but as we all know – spreadsheets can be fickle beasts – prone to human error (ever written over a cell and found a moment later that the Undo button wont work!?).

 

A customer relationship database might be another way to deal with this.  There’s some great tools like OnePageCRM (paid service) which are created as lite-Sales tools which could be adapted to house all those relationships and schedule reminders & follow ups, or there are a number of free options in the Mac App Store, or Google Chrome Marketplace.

 

You might also like a to-do list app which synchs across all your devices so you can keep track of things – take a look at Wunderlist (free), Trello (free) or Todoist (free).  These are great if you’re not tied to the desk all day – whether you’re out on the farm, rushing around suppliers or markets, or simply on your day off & want to run a couple of chores.

 

Communication

Well if you’re not in communication with your customers, you’re likely to be out of business pretty quickly.  There’s a proliferation of tools in this space now – we wrote a little about some of them (and how to use them) in our Get Social : Using Social Media tools for Local Food guide.

 

We would heartily recommend you’re using a suite of communications including:

  • – Phone or VOIP services – such as Skype (free or low cost)
  • – Email – you can’t go past Google Mail (free or low cost)
  • – Support Desk – if you want a simple & powerful helpdesk & knowledgebase, check out Uservoice (free or low cost)
  • – Social Networks – Twitter (free) is a great service for business-to-customer communication, and channel for storytelling & reaching out to new customers. Also a Facebook Page (free) is a great way to connect less formally with your customers, tell your story and share pictures of your products, customers & suppliers.

You can also check out our blog about finding new customers & Marketing guides, as well as our roundup of existing support & resources for local food.

 

Packing & Delivery Logistics

This is where things sometimes start to get tricky. It’s one thing taking all the orders, it’s another thing making sure they get to the right place at the right time, on the right day.

 

Unfortunately there’s not a lot of tools in this space which haven’t been developed for courier companies or logistics firms shipping products around the country.  There are systems like Delivery Biz Pro (paid-service), which seem angled a bit more at home delivery services, and we expect some more to arrive with the rise of Ebay, Etsy and the likes, but mostly those goods head out in the regular post services.

 

Of course you can use Google Maps (free) as a way to pinpoint where your deliveries are headed, but it’s not highly adaptive to delivery runs with multiple drop offs.

 

Payment Reconciliation

Headaches at 11pm at night trying to match up bank accounts with customer accounts? Hastily scribbled notes on delivery sheets not making sense at the end of the month? This is one of the areas we’ve heard the most frustration about.

 

Yes, there’s 101 online accounting services – being proud Kiwi’s, we’d point you in the direction of Xero (paid service) – we use them in fact, they’re ace, and we reckon they’re streets ahead of the competitors like MYOB (paid service). That said, we don’t think they really cut it for local food distributors when it comes to matching up multiple payments, with multiple customer accounts, on a weekly basis.

 

Of course, there is another option.  Bucky Box has gathered all these insights from hundreds of conversations with local food distributors around the world – and we’ve built our tools for a better food system with them in mind.  Bucky Box helps you with Ordering, Customer Accounts, Communications, Packing & Delivery Logistics, and Payment Reconciliation, all in one turn key solution.  Check out our website to sign up for a trial.